First Twin Films is committed to protecting your privacy and ensuring the security of information you submit to us. Our Privacy Policy informs you about how and why we collect any personal information about you, and how we use that information. Your accessing and continued use of our site signifies your explicit consent to these terms and conditions and data practices of our Privacy Policy. This privacy policy applies to the website www.firsttinwfilms.com and its sub-sites.

Registration
We do not require registration in order to browse on our site. To purchase products or services, you must provide your contact information and may need to provide information regarding your engagement of First Twin Films during your purchase. When you create a member account we may request identifying information, such as your name, billing and shipping address, billing information, phone number, and email address, shoot or event date, shoot or event address, vendor information, etc. You may occasionally receive information on products, services, special sales, and our newsletter. You have the option to opt out from receiving these types of information, and you may unsubscribe at any time.

Information Collected and How it is Used
Information You Voluntarily Submit on the Website: We may collect personal information when you register with us, and when you use our services, such as you name and email address. This may occur when you submit a contact us form, submit a comment on a blog post, or subscribing to our newsletter. Additionally, we may use your personal information as set forth in the registration section above.

Information We Collect from Others/Third Party Partners or Vendors: We may receive information about you from other sources. For example, if you use a third-party software through the site, such as an online store or a scheduling application, they may transfer information to us for fulfillment, etc.

Automatically-Collected and Stored Information: We automatically collect certain information about you and the device with which you access the Website. When you use the Website, the information we collect may include your IP address, operating system type, browser type, domain names, referring website, pages you viewed, access time, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies: We may process information using cookies. A cookie is a small data file that we download to your computer, containing information about you to facilitate interaction with our site and services. Cookies make it possible for us to store contents of your shopping cart until you are ready to check out, and to recognize your browser when you visit. By doing this, we can personalize your visits and save you time during checkout. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted. If you reject the cookie, you may still use our site. However, in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

Use of Your Information
We may use the information collected in the following ways:
To operate and maintain the Website;
Identify you as a user of the Website
To send you promotional information, such as newsletters, surveys, and marketing material. Each email promotion will provide information on how to opt-out of future mailings;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user support;
To track and measure advertising on the Website;
To process payment for purchases you make through the Website or through Third-Party websites First Twin Films has engaged to process your payments
To protect, investigate, and deter against unauthorized or illegal activity

Sensitive Personal Information
At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Your Rights Related to Your Personal Information
Opt-out: You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at kristin@firsttwinfilms.com to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to kristin@firsttwinfilms.com
Amend/Change: You may contact us at kristin@firsttwinfilms.com to amend or update your personal information. You may also re-subscribe and update your subscription profile to update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to kristin@firsttwinfilms.com
Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

Information Sharing and Disclosure
First Twin Films will not rent, sell, or share your personal information with other people or nonaffiliated companies except to provide products or services that you have requested such as responding to emails, setting up invoices, processing your payments, sending contracts, or unless we have your explicit permission as agreed to in this Privacy Policy or otherwise. If you submit a different address for shipping than for billing, the shipping information is only used to ship the package. First Twin Films may share personal information with contractors or trusted service providers who work with us to fulfill your order. First Twin Films may also contract with vendors to help us analyze traffic and usage of our site, communicate with you about offers and services from First Twin Films, and to help us provide better services. These companies will not be provided any independent right to use or share personal information. We may share personal information without notice in order to respond to subpoenas, court orders, or legal service of process; or to establish or exercise our legal rights, protect the property of First Twin Films, and/or to defend against legal claims. First Twin Films also may share personal information when we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. In addition, we may transfer information about you if we are acquired by, reorganized or merged with another company. In that event, we will notify active registered users if there is a need to change this Privacy Policy.

Specific Third Party Use
Additionally, www.firsttwinfilms.com may use third-party service providers service various aspects of the Website. Each third-party service provider’s use of your personal information is subject to their respective privacy policies. We encourage you to review the privacy policies of those sites you choose to link to from First Twin Films before providing your personal information to them so that you can understand how those unaffiliated sites collect, use and share your information. First Twin Films currently uses the following third-party service providers:
Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
Intuit Quickbooks – these services are used to process your payments to First Twin Films. At no time is your banking information passed to First Twin Films. We receive only information used for order fulfillment. We encourage you to review how these websites may store your payment information.
Gmail – this service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications, and any information that you send via email to First Twin Films may be stored, including details related to your engagement or potential engagement of First Twin Films.
Dubsado – this service is used to store and track lead information, send invoices, obtain, process signatures and store your contracts, store details related to your engagement of First Twin Films send emails regarding your engagement of First Twin Films schedule appointments and may collect your contact information.
Bank of America – this service is used to cash any checks provided to First Twin Films for services rendered.
Please note that if physical items are provided to First Twin Films such as checks, contracts, wedding details, those may also be stored unless otherwise asked.
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Company’s sole discretion.

Anonymous Info/Data
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Publicly Visible Info
If you create a user profile on the Website or leave a comment, certain information may be publicly visible.

Children Under Sixteen
First Twin Films does not intentionally target our site or our services to children, and First Twin Films will not knowingly collect personal information from children under the age of eighteen. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at kristin@firsttwinfilms.com and we will use our best efforts to promptly remove such information from our records.

Use of Information
First Twin Films collects and uses your personal information to operate its website(s) and to deliver the services that you have requested. First Twin Films uses your personal information to fulfill your requests for products and services, to improve our services, to customize the advertising and content you see, and to contact you. First Twin Films uses anonymous information, such as that pertaining to web pages viewed, to analyze trends, to track user's movements, to provide a better website experience and to gather broad demographic information for aggregate use. First Twin Films and its affiliates do not use this data in a manner that would identify you personally. Your product reviews, comments, ‘likes’ on social media and any other information you make available in public areas of our website likely will be seen by people and organizations not related to or controlled by First Twin Films. First Twin Films may also contact you via surveys to conduct research about your opinion of current services or new potential services or products that may be offered. 

Security
When our registration or order forms ask you to enter sensitive information (such as credit card number), that information is encrypted for transmission. When you provide information via these forms, we use SSL encryption and this should be indicated by a ‘lock’ icon in web browsers such Microsoft Internet Explorer, Google Chrome, Safari, and Mozilla Firefox.

Updates to this Policy
First Twin Films may occasionally update this policy to reflect Company and consumer feedback. First Twin films encourages you to periodically review this policy for changes and to be informed of how First Twin Films is protecting your information. 

Questions and Suggestions
If you have questions about this Privacy Policy, you can contact us at kristin@firsttwinfilms.com

This Privacy Policy was last updated July 2023.

Privacy Policy